
A Better Way to Give
Because the journey to restoration is unique for everyone, we believe the best gift is the power to choose. Whether they are seeking the quiet support of our orthopedic collections or the targeted relief of our recovery tech, a Lunix voucher ensures they find exactly what they need to feel their best.
MORE INFORMATION
What is your return policy?
What is your return policy?
We offer a 30-day return policy on all Lunix
products. If you’re not completely satisfied, you can return your item within
30 days of receiving it. To start a return, please email us at support@lunixinc.com
with your order details.
Do Lunix products come with a warranty?
Do Lunix products come with a warranty?
Yes. All Lunix products are backed by a 1-year warranty that covers manufacturing defects and malfunctions. If you experience any issues during this period, please contact our support team for assistance. For a lifetime warranty, you must register within 30 days.
Do you offer support after the warranty period?
Do you offer support after the warranty period?
Absolutely. We provide lifetime customer service assistance. If you ever have questions or need help with your product, you can reach out to us anytime.
Do I need approval before returning a product?
Do I need approval before returning a product?
Yes. Return authorization is required for all
returns and replacements. Please contact us at support@lunixinc.com with your order details before sending anything back.
Is there a restocking fee for returns?
Is there a restocking fee for returns?
Yes. All opened returns are subject to a $25 restocking fee, which will be deducted from your refund. This helps cover processing and restocking costs.
Can I return products directly to your office address?
Can I return products directly to your office address?
No, we are unable to receive returns at our office address. Please contact our support team first, and we’ll provide you with the correct return instructions and address.
How do I start a return or request a replacement?
How do I start a return or request a replacement?
Simply email us at support@lunixinc.com with your order details, and our team will guide you through the next steps.
What if I still have questions or need help?
What if I still have questions or need help?
Our team is always here for you. Don’t hesitate to contact us at support@lunixinc.com—we’re happy to assist anytime.