Refund policy

At Lunix, we are committed to ensuring your satisfaction with our products. Please take a moment to review our return and refund policy, which outlines the procedures and conditions for returns, refunds, and warranty claims.

30-Day Return Policy

If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order. Prior authorization from our team is required for all returns — we are unable to accept unauthorized returns. Please note that all opened returns are subject to a $25 restocking fee, which will be deducted from your refund. As we are unable to receive returns at our office, our team will provide you with the appropriate return address upon approval. To initiate a return, please reach out to us at support@lunixinc.com with your order details.

Warranty Policy

All Lunix products automatically come with a 1-year warranty covering manufacturing defects and malfunctions. If you experience any issues within the warranty period, please don't hesitate to contact our support team and we will make it right. To avail of our Lifetime Warranty, please visit our Lifetime Warranty page.

Lifetime Customer Service Assistance

Our commitment to your well-being extends beyond the warranty period. We are proud to offer lifetime customer service assistance. If you ever have questions or require support with your Lunix product at any time, please don't hesitate to reach out. We are always here to help.

Unreceived Orders

If your order has been marked "Delivered" by the courier, but you have not received it, please contact us, and your case will be personally reviewed. Supporting documentation, such as a police report or CCTV footage, may be required.

How to Reach Us

For any return, replacement, or warranty concerns, please contact our customer service team via email at support@lunixinc.com with your order details. Our team will respond promptly and guide you through the entire process.

At Lunix, your satisfaction is our priority. We are dedicated to providing you with quality products and exceptional customer service every step of the way. If you have any questions or need further assistance, please do not hesitate to reach out to our dedicated support team, we are always happy to help.