Frequently Asked Questions
For all other questions, please do not hesitate to contact us at support@lunixinc.com
Questions? We've Got You Covered!
How long does shipping take?
How long does shipping take?
Orders typically arrive within 3–7 business days. Please note that slight delays may occur during peak seasons.
How can I track my order?
How can I track my order?
Once your order has shipped, you’ll receive an email with a real-time carrier tracking link.
What’s included in the Lunix warranty?
What’s included in the Lunix warranty?
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How can I request help with my product?
How can I request help with my product?
For assistance with product questions or potential issues, please contact us via:
- Email: support@lunixinc.com
- Phone: 307-461-9622
Kindly include the following details:
- Order Number
- Shipping Address
- Short video showing the issue
- Lot number
Where can I access the user manual?
Where can I access the user manual?
You can view the online user manual here: https://lunixinc.com/pages/user-manuals
To download a PDF copy:
1. Open the user manual
2. Click the “print” icon at the bottom-right
3. Select “Print All”
4. Choose “PDF” as the format
5. Save to your preferred folder
Are your products FSA/HSA eligible?
Are your products FSA/HSA eligible?
We currently do not accept FSA/HSA payments directly on our website. However, you may still be eligible for reimbursement.
Please check with your FSA/HSA provider to confirm.
How do I start a return?
How do I start a return?
To initiate a return, please email support@lunixinc.com with the following details:
- Order Number
- Reason for the return
More Information
What is your return policy?
What is your return policy?
We offer a 30-day return policy on all Lunix products. If you’re not completely satisfied, you can return your item within 30 days of receiving it. To start a return, please email us at support@lunixinc.com with your order details.
Do Lunix products come with a warranty?
Do Lunix products come with a warranty?
Yes. All Lunix products include a one-year warranty covering manufacturing defects and malfunctions. To upgrade to a Lifetime Warranty, please register your product for free within 30 days of delivery. Full details are available here: https://lunixinc.com/pages/lifetime-warranty
Do you offer support after the warranty period?
Do you offer support after the warranty period?
Absolutely. We provide lifetime customer service assistance. If you ever have questions or need help with your product, you can reach out to us anytime.
Do I need approval before returning a product?
Do I need approval before returning a product?
Yes. Return authorization is required for all returns and replacements. Please contact us at support@lunixinc.com with your order details before sending anything back.
Is there a restocking fee for returns?
Is there a restocking fee for returns?
Yes. All opened returns are subject to a $25 restocking fee, which will be deducted from your refund. This helps cover processing and restocking costs.
Can I return products directly to your office address?
Can I return products directly to your office address?
No, we are unable to receive returns at our office address. Please contact our support team first, and we’ll provide you with the correct return instructions and address.
How do I start a return or request a replacement?
How do I start a return or request a replacement?
Simply email us at support@lunixinc.com with your order details, and our team will guide you through the next steps.
What if I still have questions or need help?
What if I still have questions or need help?
Our team is always here for you. Don’t hesitate to contact us at support@lunixinc.com. We’re happy to assist anytime.