FAQs ( Frequently Asked Questions )

Hand Massagers FAQ:

Q1. Can I wear jewelry while using the hand massager?

We do not recommend wearing jewelry while using the hand massager.

For all other questions, please do not hesitate to contact us at support@lunixinc.com
Q2. How do I know when the unit is fully charged?

The red light on the display disappears once the unit is fully charged.
Q3. Why am I unable to start the unit?

The unit did not start properly or the battery is low. Press the power button for 2 seconds or recharge the unit.
Q4. Why are the airbags not inflating?

Battery is low, recharge the unit. If the problem persists, please contact us at support@lunixinc.com.
Q5. Why can't I see the red light flashing while charging?

A. The unit is not charging properly because the connection is not made properly between the usb port and the usb cable or the plug is higher than 5V 2A. The usb cable needs to fit entirely into the usb port or the plug must not exceed 5V 2A.
Q6. Why did my unit suddenly stop working?

Power outage or massage more than 15 minutes or long working time, the unit has been shut off due to overheating protection. The unit automatically shuts off after 15 minutes of use, use the unit after the motor has been naturally cooled.
Q7. Why do I have dimples on the hand after the massage?

These come from the airbags cover and it is normal behavior. They should disappear after 30 minutes.
Q8. Why do I hear a faint sound while using the massager?

This is normal behavior, the air pump is working.
Q9. Why does the unit turn on for a few seconds, then all the lights flash and the unit powers down?

A. The unit is not charging properly because the connection is not made properly between the usb port and the usb cable or the plug is higher than 5V 2A. The usb cable needs to fit entirely into the usb port or the plug must not exceed 5V 2A.
Q10. Why is the massage pressure too low?

You are using an intensity level too high or your hands are not correctly positioned inside the unit. Use L1 intensity or try to adjust your hand inside to feel comfortable.
For all other questions, please do not hesitate to contact us at support@lunixinc.com

Pillows FAQ:

Q1. Can I wash the pillow covers?

The pillow covers are machine washable with cold water.
Q2. Can I wear jewelry while using the pillows?

We do not recommend wearing jewelry while using the pillows.
Q3. How can I remove the cover from the pillows?

Be careful when removing the cover from the pillow: we recommend to curve the foam (to make it smaller) while removing the cover to avoid ripping it up.
Q4. How can I store the pillows?

Store the pillows using the travel bag in a cool and dry place when not in use or the vacuum bags for the LX5 4pcs
Q5. Why do the pillows look deflated?

The pillows have been compressed for a long time. Let the pillows recover to their initial shape for at least 12 hours.
Q6. Why is there an industrial odor coming from the pillows?

The pillows have been stored for a long time. Let the pillows ventilate for at least 24 hours.
For all other questions, please do not hesitate to contact us at support@lunixinc.com