RETURN AND REFUND POLICY

MASSAGER RETURNS 

We, Lunix, offer a 30-day return policy. For the 30-day return, your item must be in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. If 30-days have gone after delivery, unfortunately, we cannot offer a refund or return unless we can determine that the massager is defective.

There are certain situations where only partial refunds are granted (if applicable)


-Any item not in its original condition and sealed packaging when we receive it. Each condition has equivalent charges as indicated below:

Item Condition

Charge

Minor Scratches

5% of the product price

Dirty Unit / Visible scratches

$25

Very Damaged – To be thrown away

50% of the product price

Incomplete Accessories

Price of the missing accessory

 

PILLOW RETURNS 

Lunix Orthopedic Pillows products are personal health products. As such, for our customers’ protection, we are unable to accept returns for any product that has been opened and/or uncompressed. We can accept returns of unopened products in the original, sealed packaging within 30 days of purchase. To complete your return, we require a receipt or proof of purchase.


REFUNDS / REPLACEMENTS (if applicable).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition and sealed packaging when we receive it. Each condition has equivalent charges as indicated below:

Item Condition

Charge

The box is open but the pillow is in a good condition

$25 restocking fee

Minor Damages such as small stains on the cover

Price of the cover

Ripped Off Pillow Parts

Price of the pillow part

Defective or Torn / With Foul Smell

50% of the product price

Missing Parts

Price of the missing item



LATE OR MISSING REFUNDS (if applicable).
If you haven’t received a refund yet, please contact us at support@lunixinc.com. Next, contact your bank. There is often some processing time before a refund is posted, depending on each bank.

EXCHANGES (if applicable).
Lunix does not operate new for an old warranty. We only replace items if they are defective or damaged when received. We require proof of the item’s condition when it was delivered such as photos or videos of the defective item and the shipping box and the packaging box showing any labels to it. If you need to exchange it for the same item, kindly send us an email at support@lunixinc.com 

SHIPPING A RETURN

To return your product, you should contact us prior to shipping the item to support@lunixinc.com Please note that we are not covering the shipping costs and the product must be in perfect condition when returned.


Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.