RETURN AND REFUND POLICY

Return and Refund Policy

At Lunix, we are committed to ensuring your satisfaction with our products. Please take a moment to review our return and refund policy, which outlines the procedures and conditions for returns, refunds, and warranty claims.

 

30-Day Return Policy:

We offer a 30-day return policy on all Lunix products. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order. To initiate a return, please contact our customer service team via email at support@lunixinc.com with your order details.

 

1-Year Warranty:

Lunix products are backed by a 1-year warranty. This warranty covers manufacturing defects and malfunctions. If you experience any issues with your product within the warranty period, please reach out to our customer service team for assistance.

 

Lifetime Customer Service Assistance:

Our commitment to your well-being extends beyond the warranty period. We are proud to offer lifetime customer service assistance. If you have questions or require support with your Lunix product at any time, please don't hesitate to contact us. We're here to help.

 

Return Authorization Required:

For all returns or replacements, prior authorization from our team is required. We cannot accept returns without this authorization. Please contact us via email at support@lunixinc.com with your order details to request return authorization.

 

Restocking Fee:

Please be aware that all returns are subject to a $25 restocking fee, which will be deducted from your refund. This fee helps cover the costs associated with processing and restocking returned products.

 

We are unable to receive returns at our office address. To initiate a return or request a replacement, please contact us via email at support@lunixinc.com, and our team will provide you with further instructions and the appropriate return address.

 

At Lunix, your satisfaction is our priority. We aim to provide quality products and excellent customer service. If you have any questions or need assistance, please don't hesitate to reach out to our dedicated support team.